Keep care moving.
Replace repeated forms and calls between desks with a shared queue, orders and patient history.
Measure: OPD wait and discharge turnaroundPJ Hospital HMIS · Product walkthrough
One patient.
One record.
Connected care.
Give patients a clearer journey, staff a connected workflow and management a traceable view of charges and collections — from arrival to discharge.
Start with one department. Measure the change.
OPD + IPD on the same patient recordAccess by role with an audit historyStart with a pilot using your workflows
Make every charge visible.
Connect services, tests, medicines and the inpatient stay to billing, then review what does not reconcile.
Measure: unbilled services and billing exceptionsKnow what happened.
Keep signed notes, dose records and changes together so staff can trace the work behind each encounter.
Measure: chart completeness and open deficienciesConsult and go home
The patient who comes, sees the doctor and goes home.
Most of your patients take this path. It has to feel smooth for the patient and be visible to management, from the same record.
01
Arrive and register
Found by phone number, with no second file. A token and a printed receipt.
Duplicate warnings and one patient ID (UHID). The front desk's corrections show where time is lost.
“Did you know where to go and what would happen next?”
02
Wait for the doctor
The waiting-room screen shows the token, and the queue moves in order.
Average recorded check-in-to-service wait by doctor and department, with sample counts.
“Could you get help when you needed it?”
03
A quick check
Optional departmentTemperature, pulse and blood pressure taken once and not asked again.
Vitals saved to the visit record, so the doctor sees them before the patient walks in.
“Where nursing care was involved, did the nurse explain your care clearly?”
04
See the doctor
The history is already open, so the time goes to the conversation. The note is typed and signed.
Visits, no-shows and queue wait by doctor and department. A signed note is locked.
“Did the doctor listen and explain the plan clearly?”
05
Tests and medicines
Optional departmentA typed prescription the pharmacy can read. Test results arrive in the same record.
Dispensing and results recorded against the visit, with no slips to chase.
“Did you leave knowing the medicine and follow-up plan?”
06
Pay and leave
A bill built from what was ordered, and a receipt the desk can explain.
Charges captured from the orders. Invoice exceptions and cash receipts by payment mode.
“Were the charges explained in a way you understood?”
07
Back at home
A follow-up date is recorded. With portal access, the patient can send feedback and see the hospital's reply.
Feedback gets a reference and a response from the quality team. Next visit continues the same record.
“Did you leave knowing the medicine and follow-up plan?”
Ask the patient, at the same point in the visit.
- Did you know where to go and what would happen next?
- Did the doctor listen and explain the plan clearly?
- Where nursing care was involved, did the nurse explain your care clearly?
- Could you get help when you needed it?
- Were the charges explained in a way you understood?
- Did you leave knowing the medicine and follow-up plan?
Proposed pilot questions, answered on a 1 to 5 scale with an optional comment. Collect a baseline first, repeat the same questions, and show the response count beside every result.
Ask the owner and the leads who run the numbers.
- Could I see yesterday’s billed and collected amounts without asking staff?
- Could I follow an exception back to its source records?
- Did the daily reconciliation take less effort than before?
- Do I trust the figures enough to act on them?
- Would I be comfortable expanding to another department?
Proposed pilot questions for the owner, administrator, finance lead and department lead, asked separately at the start and at the review. Pair the answers with the scorecard measures below.
Satisfaction gains are pilot targets, not results. Feedback with a visible response is built; a validated satisfaction score is not. Patient feedback needs portal enrolment, so confirm how many patients can use it in your pilot.
A day with Ramesh
Scroll to walk through a visit.
Each scene shows the paper workflow, then the same handoff with PJ HMIS. Keep scrolling, or use the step-by-step journey.
The case for management
Know what was billed, collected and still needs attention.
A buying decision needs evidence from your hospital. Use the pilot to test financial control, patient flow, staff adoption and dependable operation.
What management sees
Illustrative sample dataOne view of money, beds and exceptions.
Billed this week₹18.6 lakhRevenue by doctor and department
Collected₹15.9 lakhCash receipts by payment mode
Beds ready now7 of 40Ward occupancy and length of stay
Exceptions to review9Invoice and deposit exceptions
Needs attention today
- Supplier invoice on holdPrice mismatch · Purchasing
- 3 discharges waiting on a clearanceDoctor, nursing, pharmacy or billing · Discharge
- 2 beds in cleaning for over 2 hoursHousekeeping · Bed readiness
- 1 critical result not yet acknowledgedClinical handoff
Sample figures to show the layout; they are not results. In PJ HMIS the numbers come from the Financial, IPD and Operational reports for your hospital.
| Management’s question | What to demonstrate | Evidence to review |
|---|---|---|
| Are services reaching the bill? | Follow an eligible delivered service to its charge and invoice. Resolve a genuine missing charge. | Reviewed exceptions and charges actually collected. Distinguish package coverage, cancellations and approved free care. |
| Can we explain today’s money? | Reconcile invoices, collections, deposits and refunds with the cashier. Open the source records behind the totals. | A hospital-approved daily reconciliation. Deposits, billed revenue and collections remain separate. |
| What is delaying discharge? | Follow doctor and nursing clearance, the summary and final billing through one admission. | Time from discharge decision to departure and bed release, with the reason for each delay. |
| Will our staff use this? | Have reception, doctors, nurses, pharmacy and billing complete their own routine tasks. | Observed task completion, time spent, corrections and help needed. Capture what staff find difficult. |
| Can we switch with confidence? | Rehearse the agreed import, a usable data export, access checks and recovery procedure. | Signed import checks, named support contacts, escalation hours and witnessed recovery evidence. |
Controls you can demonstrate
Review the exceptions before they become tomorrow’s problem.
Follow the source records, the approval and the responsible person. Confirm the enabled modules and approval roles for your hospital.
Pay for what was approved and received.
- Match the supplier invoice to approved prices and received, unbilled quantities; hold discrepancies.
- Separate accepted, rejected and quarantined deliveries, with independent quarantine release.
- A different authorized person confirms a prepared supplier payment.
Ask us to demonstrateAn invoice mismatch on hold, followed by independent review and payment confirmation.
See when a suitable bed is ready.
- Check recorded gender, ICU and isolation requirements before allocation.
- Protect allocation when two desks request the same available bed.
- Follow dirty → cleaning → available through housekeeping completion.
Measure in your pilotBed turnover time and the reasons behind allocation or cleaning delays.
Trace discrepancies to the source.
- Review invoice payments, refunds, deposit allocations and balances.
- Compare medicine dispensing, stock movements and billed quantities, including return credits.
- Review receivables aging with the finance team.
Ask us to demonstrateA reconciliation exception, its source records and the action needed to resolve it.
Reconciliation supports review and collections follow-up. Actual recovered charges, avoided costs and liquidity changes must be measured against your baseline; these are not audited profit figures.
Return on investment
Model the return with your hospital’s numbers.
Start with the cautious case and replace every input with your own figures. These are illustrative inputs, not measured outcomes.
The case multiplies recovered charges and refilled bed revenue by 0.5, 1 or 1.5.
Annual benefit
Benefit / cost return
Payback
Recovered charges and bed revenue are not profit. The model excludes collection timing, extra care costs and one-off migration or training costs unless you include them in the annual cost. Avoid double counting, and confirm each input in the pilot before relying on the result.
Pilot scorecard
Agree the measures and the baseline before go-live.
Fill the baseline from your own records, set a target together, then read the same measure after the pilot.
| Measure | Where PJ HMIS shows it | Baseline | Pilot target | Result |
|---|---|---|---|---|
| Unbilled services and billing exceptions | Invoice exceptions and the financial ledger reconciliation | |||
| Money billed, collected and outstanding | Cash receipts by payment mode and receivables ageing | |||
| Discharge turnaround, decision to departure | Discharge clearances and the IPD report | |||
| Bed turnover time | Bed board and housekeeping completion | |||
| OPD waiting time | OPD report: average recorded queue wait, with sample counts | |||
| Chart completeness and open deficiencies | Medical records completeness and deficiency list | |||
| Staff task completion and help needed | Observed in the pilot, role by role | |||
| Patient feedback received and answered | Portal feedback and quality complaints, with response counts |
Make the commercial offer clear.
Agree the annual subscription, setup, training, migration scope, support hours, storage and interface costs, renewal terms and data export arrangements in writing before purchase.
Patient satisfaction
A smoother visit should feel different to the patient.
Review both the workflow and the patient’s experience: knowing what happens next, being heard, understanding the bill and leaving with a clear plan.
Less uncertainty.
A shared registration record and visible queue can help staff explain where to go and what happens next.
Pilot review: actual waiting time, repeated registration questions and clarity of queue updates.Feel heard and supported.
History, orders and observations stay together so doctors and nurses have more context for the conversation.
Pilot review: whether patients felt listened to, received clear explanations and could get help when needed.Leave with a clear plan.
Readable prescriptions and reviewed discharge documents support a conversation about medicines, follow-up and whom to contact.
Pilot review: patient understanding at discharge, documents received and follow-up instructions explained.Understand the charges.
Traceable service charges and receipts help the billing desk explain the bill and handle questions consistently.
Pilot review: billing questions, disputed charges, resolution time and the patient’s understanding of the bill.Patient portal and follow-up
Give patients a voice and a visible response.
Keep patients informed beyond the reception desk, with access to released records and a way to follow a concern.
A concern has a reference and a response.
Patients submit feedback about waiting, communication, care, staff conduct or billing. The quality team records the investigation and resolution; the patient can see the status and hospital response in the portal.
- 1 · Send
- 2 · Review
- 3 · Investigate
- 4 · Respond
- 5 · Close
Ask us to demonstrateSend a waiting-time concern, respond as the quality team and return to the patient’s portal.
Keep the chosen family member informed.
Patients can view appointments, available records and released documents. They can invite a caregiver, choose the shared record categories, set an expiry and revoke access.
- The caregiver activates a separate account.
- Invitation links are shared privately with the chosen person.
- Released records support conversations about treatment and follow-up.
Ask us to demonstrateRelease a document, share limited caregiver access, then revoke that access.
Feedback and hospital responses are implemented. The satisfaction questions below are a proposed pilot survey: use a baseline, repeat the same questions and report response counts before claiming an improvement.
Ask patients, then check the workflow.
Use a short hospital-run feedback check before and during the pilot. Ask at the same point in the journey and show the response count alongside the results.
Discuss feedback with the care team and patient-relations owner. Pair it with observed waits and handoff delays to choose the next improvement.
- Did you know where to go and what would happen next?
- Did the doctor listen and explain the plan clearly?
- Where nursing care was involved, did the nurse explain your care clearly?
- Could you get help when you needed it?
- Were the charges explained in a way you understood?
- Did you leave knowing the medicine and follow-up plan?
Proposed pilot questions, to be tailored by the hospital. Reference: AHRQ patient experience survey guidance. Review patient feedback and operational measures together, and evaluate changes against the pilot baseline.
Follow the patient
Every handoff. One shared record.
Meet Ramesh, our sample patient. Compare the paper workflow with PJ HMIS, one step at a time.
Use ← → to move through the focused journey · Workflow illustrations, sample data
Clinical checks and clear responsibility
Make the next action clear.
Demonstrate how medication records, urgent results and discharge handoffs connect the responsible teams.
Check the patient and medicine.
- Check patient and medicine identifiers when recording a dose.
- Prevent a second entry for an already-recorded scheduled dose and enforce prescribed PRN limits.
- Review recorded allergy and duplicate-medicine warnings; exclude expired or recalled dispensing batches.
Ask us to demonstrateA mismatched identifier, repeat dose attempt or prescribed PRN limit.
Record who received the urgent result.
Record critical-result communication, then the responsible care team’s acknowledgement and action taken. The handoff has a visible record for review.
Ask us to demonstrateCommunicate a critical result, acknowledge it and review the recorded action.
Leave with a reviewed plan.
- Check doctor, nursing, pharmacy and applicable billing clearances before final discharge.
- Assign follow-up ownership for pending diagnostic results.
- Keep signed summary versions, medication and follow-up details, with a reason for amendments.
Ask us to demonstrateA missing clearance, an assigned pending result and the signed summary in the patient portal.
Validate barcode devices, clinical rules and handoff policies with your team. The pilot must establish practical fit and outcomes; these checks do not establish a measured reduction in clinical errors.
Doctors, nurses and every handoff
Review the real work behind each role.
Select a role to see available product evidence, the daily workflow and practical acceptance checks. Validate the proposed review measures with your team in the pilot.
Use the review to understand workload and improve handoffs. Interpret staff measures with patient complexity, shift length, staffing levels and documented clinical reasons. Patient volume or revenue alone does not establish quality of care. Agree timestamp definitions and confirm the available evidence before reporting a measure.
Workflow and usability review informed by AHRQ’s workflow assessment guidance.
Choose your starting point
Start with what your hospital needs.
Three editions share the same patient record. Add departments as the hospital is ready.
For clinics and outpatient care
OPD
From appointment to receipt, with the complete visit in one place.
- Registration, appointments and queue
- Consultation and prescriptions
- Diagnostics and outpatient billing
Start with the front desk and consulting room.
For hospitals with inpatient care
Hospital Core
Everything in OPD, plus the inpatient journey from admission to discharge.
- Admissions, wards and beds
- Nursing notes and medication records
- Transfers, discharge and final billing
Pilot one ward, then expand with your team.
For additional departments
Full HMIS
Extend Hospital Core with the departments and integrations in your agreed scope.
- Emergency, ICU and operating theatre
- Inventory, quality and infection control
- Insurance and ABDM integration setup
Integration readiness is verified per deployment.
Discuss your pilot →Practical implementation
Fit the hospital’s working day.
Before expanding, have your team complete routine tasks with the hospital’s devices, templates and support arrangements.
Test at the actual desks.
Use the reception computer, ward devices, network and printers. Rehearse a lost-connection procedure and reconcile entries made during downtime.
Keep familiar work usable.
Check tariffs, packages, visit types, forms, printouts and explanations in languages the hospital uses. Confirm required steps and department-specific exceptions.
Watch staff complete tasks.
Train one representative from each role, then observe independent use on the intended shift. Record help needed, duplicate entry and interruptions to patient care.
Reconcile before cutover.
Import only agreed records. Check patient identity and opening balances, test permissions by role and show a usable export with the hospital owner.
Name who responds.
Agree support hours, urgent escalation, hospital and implementation owners, and a witnessed backup-and-recovery rehearsal for the pilot scope.
Validate every live handoff.
Test any in-scope pharmacy, lab, payer or device interface with its real counterpart. Include only accepted interfaces in the rollout commitment.
Expand after the hospital signs off the evidence.
Staff can complete the scoped workflows, finance can reconcile the totals, patient feedback has been reviewed, and critical access, clinical and recovery issues are resolved. Agree the numerical targets and review date together.
The next step
Prove the value in one real journey.
Choose an OPD or one ward. Agree the scope, train the team and compare patient feedback, staff task completion and reconciled financial results with a baseline from your hospital.
- 01
Agree the scope
Map one patient journey. Define the baseline, owners and success measures.
- 02
Set up the workflow
Configure roles, wards, tariffs and templates. Rehearse with sample cases.
- 03
Train and run
Train each role and begin the agreed workflow with a named support owner.
- 04
Review and decide
Reconcile charges, check record completeness and review staff adoption before expansion.
Agree what a successful pilot will show.
Patients
Waiting and discharge experience, clarity of explanations and the bill, with feedback response counts.
Staff
Independent task completion, time and help needed, complete records and handoffs reviewed by each role.
Management
Reconciled collections, reviewed charge exceptions and clearly assigned outstanding actions.
Practical readiness
Usable devices and printouts, approved scope and cost, accepted access checks and rehearsed recovery.